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AutoClerk Client Support Portal

Your portal to valuable resources to help you take full advantage of your AutoClerk System.

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myHMS™ is now known as AutoClerk Cloud, if you are thinking about going to a cloud-based system ask us about our AutoClerk Cloud Property Management Solution.
As always, we are at your service!

AutoClerk Cloud eLearning

AutoClerk Cloud has made learning a new PMS easy, with our new eLearning site. All you need to learn about your new PMS, is just a click away. Plus our 24/7 support is always just a phone call away if needed.
Get started today by clicking here.


AutoClerk Cloud Demonstration

AutoClerk Cloud is a cloud-based Property Management System, which means there is no installation of software needed. It is compatibility with mobile devices allowing you access to everything you need right at your fingertips.
To see a demonstration, click here.


 

AutoClerk PMS Features

+-Mobile Housekeeping & Maintenance - CleanMeNext™
CleanMeNext™ is a new mobile application that constantly communicates two-way to the front desk, keeping your front desk staff up-to-the-minute with room readiness. It also informs guests via text messages when their room is ready and if they have forgotten any items after check out. CleanMeNext™ also dynamically prioritizes the room cleaning schedule, simplifying and automating many of the duties that your housekeeper is now doing by hand. READ MORE»
+-Paperless eRegistration
The eRegistration option allows a guest to view their registration slip on a tablet device at the front desk, and sign electronically.
READ MORE»
+-New & Improved ResOnTheWeb™ (Version 2.0)

ResOnTheWeb™ version 2 is now available with a new and modernized look & feel.  SEE SAMPLE SCREENS»

ResOnTheWeb™ allows hoteliers to bypass expensive OTAs and make it easy for your guests to book directly via your hotel’s website. AutoClerk’s ResOnTheWeb™ is an integrated, mobile friendly web-booking engine that connects your hotel’s proprietary web-site to AutoClerk’s PMS. ResOnTheWeb™ has many advanced features, which cannot be found in other 3rd party CRS systems, such as:

  • Guest receive only one confirmation number, the PMS confirmation #
  • Real-time, up-to-the-second room availability subject to holdbacks by room-type & run-of-house defined by hotel management for any future day
  • Real-time, up-to-the-second room rates
  • Guests will not have to change rooms during their stay because ResOnTheWeb makes sure that one specific room of the appropriate room type is available for the entire length of a guest stay

ResOnTheWeb’s webmaster, Scott Mansfield, can customize the booking screens to match the look and feel of your property’s current website.  And for ResOnTheWeb support, you have one point of contact 24/7, which is AutoClerk’s help desk.   If you already have ResOnTheWeb and wish to upgrade to ResOnTheWeb version 2, please make a request to Scott Mansfield at resontheweb@autoclerk.com.

+-New Webmaster & SEO Services
AutoClerk’s webmaster and Search Engine Optimization (SEO) specialist Tony Andexler, specializes in creating and maintaining websites specifically for hoteliers. Tony can be reached at tandexler@autoclerk.com. Tony works closely with AutoClerk’s ResOnTheWeb webmaster, Scott Mansfield, to make sure your hotel’s website and ResOnTheWeb booking engine blend well with one another.
+-Artificial Intelligence for Optimum Room Rates & Profits via RMS
One of the most challenging jobs for a hotelier is smart & timely revenue management. AutoClerk now offers 2-way interfaces to two different Revenue Management Systems (RMS) — Duetto & iRates. Both interfaces keep the RMS constantly updated with all reservation activity, so that the RMS can analyze pace & pickup 24/7 so as to provide optimum pricing recommendations to your revenue manager or general manager. With a single click of a mouse you can update PMS room rates, and then have these rates automatically update all your outside channels, including GDS, OTA and your hotel’s web-booking engine. On a single screen you can see a compilation of all the pertinent information, including your competitive set, so that you can make the best decisions for setting rates.
+-Guests eMailing via eLetters (aka eMarketing)
Improve your email confirmation letters to guests. AutoClerk’s eLetter service automatically generates welcome emails prior to arrival, thank-you emails after checkout, and features an option for a customer satisfaction survey. All the emails can be customized by AutoClerk’s eLetter webmaster to suit your needs, and emails re-size automatically when guests view the email from their mobile device, such as an iPhone. A new On/Off configuration option is available so that a reservation Modify or Cancel will automatically generate a guest email. READ MORE»
+-Automated Daily Offsite PMS Data Backups, IP Backup
Protect your hotel’s valuable data with IP Backup, AutoClerk’s automated daily service that runs invisibly in the background. It sends an up-to-date encrypted copy of your hotel’s AutoClerk PMS data to a data-center to protect you from catastrophic PMS data loss. This is especially useful for those AutoClerk customers that have non-dedicated servers.
+-Credit Cards & Data Security

Credit cards can be automatically validated & tokenized when entered into a reservation, ensuring guest credit cards are in good standing, and improving data security by reducing your hotel’s PCI scope.  This new feature must be enabled by an AutoClerk technician. Please call 925-284-1005 x2 to request it be enabled.

AutoClerk PMS is now certified to work with EMV for chip credit card processing in two different ways — with Shift4 (as a gateway) or a direct connect to credit card processor without Shift4. We’re happy to discuss EMV with you, including the pros & cons of all your choices. To reach Mohammed, please call 925-284-1005 or email mhansia@autoclerk.com.

Modernizing your hotel front desk infrastructure to meet EMV standards has the following advantages:

  • Offers guests modern mobile payment alternatives– EMV readers can accept wireless Google Wallet, Apple Pay & Samsung Pay;
  • Reduces liability/chargebacks– hoteliers processing cards with chips the old-fashioned way are now liable for fraud instead of the issuing bank;
  • Captures electronic guest signature– upon check-in, guests can sign using built-in electronic signatures pads on the EMV readers, making signature retrieval easier/faster;
  • Reduces vulnerability to hackers within hotels’ network– data coming out of the EMV readers is encrypted;
  • Reduces PCI footprint– encrypted EMV reader data cannot be decrypted by anyone at the hotel, not even AutoClerk PMS, making your PCI compliance easier;
  • Meets expectations of security-savvy guests – guests appreciate merchants that take extra steps to protect their credit cards from theft.

Other improvements to credits cards and data security:

  • New configuration option that allows you to decide if you want the credit card information copied to a new reservation from an existing reservation.
  • A clerk does not need full credit card view rights to post advance deposit or use existing reservation’s credit card at check-in.
  • There are now many more options when posting corrections involving credit cards to historical folios.  You can use the credit card from the reservation, transaction, folio or add a new credit card. So even though the credit card was not used during guest stay it is still available to use for posting after a guest departs.
  • Reservation retention period is now configurable. You can choose how long to keep past reservations (instead of the default 90 days).
  • Clerks will be automatically logged out of the PMS after 15 minutes of non-use by default. Configurable up to 30 minutes.

You can restrict access to Void Posting by user permission level.

+-Cloud PMS & non-Cloud PMS
Did you know that AutoClerk has two PMS products? One PMS, AutoClerk PMS, (which you are using now) is a Microsoft Window’s premise-based PMS solution. Our other PMS product is a pure cloud-based PMS, called myHMS. MyHMS needs no local software installed and runs via a browser from any device (mobile, Apple or PC) that has an Internet connection. For more details visit myHMS. If you have suggestions or ideas for new PMS features please let us know. Many improvements to AutoClerk PMS and myHMS have been suggested by users such as yourself.
+-myCRS for Channel Management & GDS/OTA Connectivity
Connect to the Global Distribution System (GDS) and over 150 OTA & Meta channels, including Expedia & Booking.com. AutoClerk’s myCRS™ service is an economical alternative to other CRS providers. MyCRS has a direct, 2-way connection with AutoClerk PMS.
+-Core PMS Reservation Improvements
  • When setting up/adding bill-to information to a group, the user can now apply the bill-to to existing reservations. Also, a cancelled group can now be re-instated.
  • Cancelling a primary reservation now notifies you if share-with and/or bill-to reservations exist.
  • You can now enter reservations in a group rooming list for more than one room.
  • If your AutoClerk installation is connected to a reservation service, such as ResOnTheWeb, Best Western, or Synxis, group members can now enter their reservations online
  • A reservation’s GTD/CXL policy can be set to default to a pre-defined setting based on rate class & date.
  • Multi-dimensional Room Allocation monitor allows allocation to multiple booking CRS channels.
  • You can transfer an advance deposit directly from one reservation to another. This feature must be enabled by AutoClerk technician. Please call 925-284-1005, option 2, to request it to be enabled.
  • Maximum stay has increased to 500 days, and number of Rate Classes increased to 255.
  • A new field has been added to reservations & folios for 3rd-party confirmation numbers typically used for OTAs.
  • Group Masters has new fields for the group planner. Emails can be sent to both group masters and to group members. Options have been added to allow a group master to have one or two rate classes. The second rate class, if used, is for group members.
  • A change log has been added to the reservation and in-house screen. It tracks changes to a guest stay, including which clerk did the change and when it was done.
+-Core PMS Rate Table Improvements
  • When changing rate tables, changes can be automatically installed without delay, i.e. no more waiting for station #1. This feature must be enabled by AutoClerk technician, please call 925-284-1005 x2 to request it be enabled.
  • Room-rate tables show past amounts.
+-Core PMS Report Improvements
  • New reports are available for bill-to’s, share-with’s and tax-exemption. The tax-exemption report must be enabled in configuration (ACConfig) before it can be used.
  • The Yield Management Analysis now has an option “Print Zero Rate Classes”. This defaults to being checked. Properties that are part of a chain often have many Rate Classes. Unchecking this option, makes the report much more manageable by only including the information needed. And if you merge rate classes, AutoClerk will now remember those merge settings for next time.
  • View Past Night Audits has new filters, allowing the list to only show the types of reports you are interested in. This makes it a lot easier to find a report.
  • Reporting enhancements, including emailing reports in PDF, automated emailing of night audit reports to email addresses of your choice, support for Excel, HTML XML formats & better search/preview functionality.
  • Historical exports have additional metrics, including # of room nights, better shoulder date filtering between months, and options for in-house folios.
  • Out-Of-Order (OOO) rooms are now available in the Transaction report by specific transaction type. Select Non Revenue, and Housekeeping.
+-Core PMS Ease-Of-Use Misc. Improvements
  • You can open multiple instances of AutoClerk by using the “Menu” option on the Tool Bar. This allows a clerk to multi-task on one PC, i.e. run more that one instance of the AutoClerk PMS on the one PC.
  • The Tape Chart can now show past dates and can be sorted, re-ordered and filtered by room type.
  • Thank-you letters can be emailed.
  • City Ledger (CL) improvements, including cover letters for CL invoicing, new invoicing options, access of guest folios directly from CL account and invoicing with OTA #’s.
  • Major improvements have been made to Room Status Update, with sort/viewing options by room status, room type, building and floor.
  • Via Historical Folios, you can now change a guest email address and opt-in setting.
+-Supplemental Training Services & Management Coaching
Many customers are not aware of the rich AutoClerk PMS functionality that is at their fingertips. It is likely that as knowledge is passed from employee to employee, year after year, information is lost with each passing. To remedy this situation, and to make you and your staff well versed in the full capacities of the software, supplemental phone training on an hourly basis by an AutoClerk expert is available. Management coaching is also available. Another good source of expert information is www.myautoclerk.com, which has many product documents and training videos. To get started on the portal, click on the green button “Registration” and follow the directions to get access.
+-Two-Way CRS Integration with Best Western Hotels
BW CRS Two-Way is a tool providing for improved exchange of information between the hotel and Best Western International CRS that include;

  • Complete reservation delivery from BWI CRS to the hotel directly.
  • Manage availability, rates, restrictions and guarantees set by the hotel to BWI CRS
  • Provide last room availability to all reservation channels
  • Manage and maintain the hotels revenue strategy with changes made at the hotel automatically updating the BWI CRS.

Additional Resources

SECURITY ANNOUNCEMENT ATC –

  • BW Hotels – (July 2022)
  • General Hotels – (July 2022)

  • Complete AutoClerk Specifications (October 2021)
  • System Requirement Checklist (v3.0)
  • PA-DSS Implementation Guide (v5.0)
  • AutoClerk Backup Options
  • AutoClerk Network Topology (v4.0)
  • Using Terminal Services with AutoClerk (v1.2)

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Customer Support

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AutoClerk, Inc.

1990 N California Blvd
Suite 20 PMB 1139
Walnut Creek, CA 94596

Contact Us

Phone: (925) 284-1005
Fax: (925) 284-3423
Email: support@autoclerk.com

Customer Support

For immediate assistance with product questions or service, call our 24/7 Customer Care Associates at (925) 284-1005 and select Option 2.

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