20 Videos1. Hotel Setup
- General Hotel Setup
- Creating a New User
- How to Build and Assign Rooms
- How to Setup Posting Charges
- How to Setup Payment Postings
- How to Create Extras (Roll Away)
- Building a Company Profile
- Adding a Travel Agent Account
- How to Create a Source Code
- How to Setup a Market Code
- How to Apply a Stay Restriction (Best Western Two-Way)
- How to Setup a Stay Restriction
- How to Setup a Rate Plan Guarantee Cancellation Policy (Best Western Two-Way)
- How to Build a Rate (Best Western Two-Way)
- How to Build a Rate
- How to Build a Rate Season
- How to Allocate a Rate to Send Rate Updates to the CRS
- How to Setup a Rate Level Allotment (Channel Management)
- How to Setup a Room Type Allotment (Channel Management)
- Rate Calendar
1 Videos2. Homepage
14 Videos3. Reservations
- Making a Reservation
- Rate Selection
- Walk-In Reservation
- Tax Exempt Reservation
- Copying a Reservation
- Direct Bill Reservation
- Confirmation Letter
- Advanced Payment (Deposit)
- Cancelling a Reservation
- Reinstating a Reservation
- Search Features (Quick Search/Search Today/Search)
- How to Interpret Credit Card Information from the Guest Data / Reservation Screen
- How to Add a Credit Card to a Reservation Without Authorization
- Availability
2 Videos4. Best Western Rewards
15 Videos5. Front Desk
- Check-In
- How to Authorize a Credit Card at Check-In
- Change Rooms
- How to Increase a Credit Card Authorization
- How to Release a Credit Card Authorization
- How to Search a Guest Credit Card Using the Last 4 Digits
- How to Interpret a Guest Folio
- Folio Postings
- How to Refund Money to a Guest Credit Card After Making an Adjustment
- Multiple Folio Payments (Credit Card & Cash)
- Folio Corrections
- Folio Transfers
- Check-Out
- Tape Chart (Overview)
- House Account
8 Videos6. Groups
2 Videos9. Management
5 Videos10. Reports
16 VideosAkia Training Videos
6 VideosCleanMeNext - Mobile Usage
10 VideosCleanMeNext - Work Orders
2 VideosCleanMeNext - Room Status Panel
14 VideosHelpful Hints
- Budget Tool
- Parent Rate Builds
- Rate Updates to CRS
- Messed Up Folio
- High Balance Report
- Tax Exempt by Rate Code
- Adding Extras
- Exploring the Tape Chart
- Reversing a City Ledger Payment
- Inventory Balancing Between PMS/CRS
- Identifying Virtual Credit Cards
- Extending Reservations and Increasing Authorizations
- Rate Calendar Overview
- Adjusting Tax Posting Amounts
35 VideosHow to AutoClerk with Brian
- Set Default Payment Button
- City Ledger Series – City Ledgers Account Menu Tour
- City Ledger Series – Company Profile
- City Ledger Series – Bill to from Folio
- City Ledger Series – Create Manage and Send Invoices
- City Ledger Series – Reconciling Folios
- City Ledger Series – Searching Payments
- Groups Series – Group Wizard
- Groups Series – Availability/Rates
- Groups Series – Group Folio
- Groups Series – Comments, Letters, History, and Logs
- Groups Series – Room List
- Rate Calendar Series – Legend
- Rate Calendar Series – Daily Overview
- Rate Calendar Series – Notes
- Rate Calendar Series – Stay Restrictions
- Rate Calendar Series – Rates
- Folio Corrections
- Tape Chart Series – Filter and Date
- Tape Chart Series – Room Status Column
- Tape Chart Series – Main Tape Chart Grid
- Tape Chart Series – How to Make a Reservation
- Search Series – Searching with Quick Search
- Search Series – Searching with Advance Search
- Search Series – Searching with Search Today
- Search Series – Searching using Save as CSV Option
- Managers Dashboard
- Year End Reports
- Phone List
- View System Messages
- Housekeeping
- Dashboard Dives – Post a Charge to a Room
- Dashboard Dives – Reservation Activity, CRS Res, Arriving Tomorrow
- Dashboard Dives – Make a Same-Day or Walkin Reservation with Availability
- Dashboard Dives – Pass On Log
19 VideosHow to acPMS with Brian
- acPMS – Dashboard and Keyboard Shortcuts
- acPMS – Quoting Rates
- acPMS – Making a Reservation
- acPMS – Editing a Reservation
- acPMS – Checking-In a Reservation
- acPMS – Posting to a Folio
- acPMS – Moving a Room
- acPMS – Night Audit
- acPMS – Checking a Guest Out
- acPMS – Closing a Shift
- acPMS – Shift Start Reports
- acPMS – Year End Reports
- acPMS – F Keys: F2 Guest
- acPMS – F Keys: F3 Rooms
- acPMS – F Keys: F4 Availability
- acPMS – F Keys: F6 Allocation Monitor
- acPMS – F Keys: F7 Maid
- acPMS – F Keys: F8 Notes
- acPMS – F Keys: F9 Post